FAQ
All Sales are Final
- All items are true vintage and have lived a full life, meaning 20+ years or more. Please be mindful of natural wear, signs of age, and any issues pictured/listed.
Damages / Flaws
- All items are true vintage and have lived a full life, meaning 20+ years or more. Please be mindful of natural wear, signs of age, and any issues pictured/listed
- These small details will be included in the description of the listing and are not subject for return
- Please keep in mind that colors may vary slightly due to computer monitor settings, we will not take returns for color issues.
- Mistakes on our part/defective items are the only grounds for a return. Buyers are responsible for reading item descriptions and reviewing measurements before purchase. We disclose all obvious flaws. Vintage clothing is pre-owned and some signs of age and or previous wear should always be expected.
- We will not take back items due to sizing issues, please make sure to check sizing references provided.
Returns:
- All Sales are Final
- Items may only be eligible for return after contact with Black Rabbit Vintage and are determined on a case by case basis.
- Unauthorized return packages will not be refunded.
- Returned items must be received back to us within 5 days of the buyer's receipt of the item for domestic buyers, and 12 days for international buyers. Tracking/Insurance is recommended as we will not be responsible for lost/damaged items.
Shipping Information
- Due to high volumes of orders, shipments may take longer to ship or tracking to update. Please allow for 10 business days before reaching out
- Once an item has shipped, tracking updates and inquiries will need to be made directly with the carrier.
- Enter the Wrong Address?
- Please contact info@blackrabbitvintage.com as quickly as possible to allow us to update the address before shipment is sent
- If tracking has already registered, you will have to get in contact directly with the carrier to reroute or re-deliver your shipment
- Black Rabbit Vintage is not responsible Stolen or misdelivered items. We highly recommend shipping items to the most secure destination available. Please reach out if additional issues occur.
Order Issue:
Received Wrong Item
- Please contact info@blackrabbitvintage.com immediately to remedy this mix up
Product not as described
See Damages / Flaws Section to consult with Black Rabbit Vintage
- Shipment arrived later than Expected
- Black Rabbit is not responsible for late shipments by carrier, but if you have a special request for shipping carriers / expected arrival date, please contact the email above.
*Please note that high volume mail seasons could lead to longer delays / arrival estimates may change. If this is the issue, please contact the carrier for the latest updates.
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- Have Vintage Items to Sell?
See our contact page to set up an appointment
- For additional information not disclosed above, see our contact page
Contact Us
Thank you for reaching out to Black Rabbit Vintage
For all inquiries, please reach out directly to our email:
info@blackrabbitvintage.com
Please Consult FAQ for direct policy before reaching outCommon Contact Inquiries : - Conditional Returns - Damage to item(s) / Shipment- Wrong Item / Order- Shipment Delayed- Book a Selling Appointment- Feedback on you BRV Experience